Winter Weather

Winter Weather

Winter weather impacting your day? Not to worry! Please see our commonly asked questions regarding tickets.


Q: Are you open?

A: Yes, we are open 365 days a year since we are an 100% indoor attraction! We even stay open during extreme winter weather. However, the safety of our staff and guests are our #1 priority. It may be that certain play areas are delayed in opening to ensure our staff have enough time to safely arrive at work. Feel free to email us at to confirm availability. 


Q: I will be late due to winter weather. Will I still be admitted? 

A: Yes! We'll get you inside the attraction as soon as possible. Simply let our staff know that you were delayed due to weather. 


Q: I won't be able to make it. Am I able to change my date of entry?

A: Yes! Please send us an email at and include your Order Number and what date/time of entry you prefer. We'll get back to you as soon as possible.